Welcome to Creativeya.com (“Website”). Your trust is paramount, and we deeply appreciate it when you place orders or sign up with us. We take the privacy of your personal information very seriously, and we maintain strict confidentiality for your information, order history, and records. Rest assured, Creativeya and its affiliates will NEVER misuse your personal information!

While certain sections of the Platform can be browsed without registration, please note that we do not offer any product or service under this Platform outside India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including those related to data protection and privacy. If you do not agree, please do not use or access our Platform.

Here’s an overview of our strict privacy policy:

What personal data we collect and why we collect it: At Creativeya.com, we collect various types of personal data to enhance your shopping experience and provide you with personalized services. The types of personal data we collect include:

• Name
• Email Address
• Mobile Number
• Personal Account Preferences
• Transactional Data (e.g., Purchase Information)
• Technical Data (e.g., Information about Cookies)

We collect this data to:

• Process orders and transactions efficiently.
• Customize our services to suit your preferences.
• Improve our website functionality and user experience.
• Comply with legal and regulatory requirements.

Comments: When users leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.

Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms: We may use contact forms to collect personal data such as name, email address, and message content for customer service purposes. The information submitted through contact forms is retained for a certain period as necessary to address customer inquiries but is not used for marketing purposes.

Payment Information:

Your credit card or net banking information is not retained by us. For secure online transactions via UPI, Credit Card, Debit Card, and Net Banking, we have collaborated with PhonePe and Razorpay, the premier Payment Gateways in India. Additionally, you have the option to pay for your orders using Cash on Delivery (COD). For more details on our COD terms, we encourage you to review the COD section in our Terms and Conditions page.

Cookies:

Cookies are tiny files that request permission to be stored on your computer’s hard drive. With your consent, these files are saved, assisting in the analysis of web traffic or notifying you upon visiting specific websites. Cookies enable web applications to interact with you personally, customizing their functions based on your interests, preferences, and dislikes through the collection and memory of your preferences.

We utilize cookies designed to log web traffic to determine the usage of various pages on our site. This practice aids us in analyzing webpage usage data to enhance our website, ensuring it meets customer preferences. We employ this data strictly for statistical analysis, after which it’s deleted from our system.

In essence, cookies contribute to a more effective website experience by allowing us to track the pages you consider valuable and those you do not. Importantly, cookies do not provide us with access to your computer or any personal information beyond what you voluntarily share.

You have the option to accept or refuse cookies. While most browsers automatically accept cookies, you can alter your browser’s settings to reject cookies if you choose. Doing so, however, may limit your ability to fully utilize the website.

Analytics: We use Google Analytics to track website traffic and analyze user behavior. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Who we share your data with: We do not share your personal data with third-party providers unless necessary for order fulfillment, payment processing, or legal compliance purposes. Any data shared with third-party providers is done securely and in accordance with applicable privacy laws.

How long we retain your data: We retain personal data collected or processed by our website for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

What rights you have over your data: You have the right to access, update, or delete your personal data stored on our website. You can exercise these rights by contacting us using the contact information provided in this Privacy Policy.

Where your data is sent: Your data may be transferred to third-party service providers located outside the European Union for order fulfillment, payment processing, and other purposes. We ensure that such transfers are safeguarded to European data protection standards.

Contact information: For privacy-specific concerns or inquiries, please contact us at care@creativeya.com. If you have any questions or require further information regarding our privacy practices, feel free to reach out to us.

Additional Information:

• How we protect your data: We employ technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
• Data breach procedures: In the event of a data breach, we have procedures in place to promptly assess, contain, and mitigate the impact of the breach, as well as notify affected individuals and relevant authorities.
• Third-party data: We may receive data about users from third parties, such as advertisers, for targeted advertising purposes.
• Automated decision making: Our website does not engage in automated decision making or profiling with user data.
• Industry regulatory disclosure requirements: We comply with all applicable privacy laws and regulations governing our industry and geographical location.